Didn't get the pair you wanted? You can exchange your Qhipas for a different size or style. You will only have to cover the cost of shipping them back to Austin, Texas, and we will take care of the fees associated in sending you a different pair. When your shoes are delivered, you have 15 days to request an exchange.
Please email firstname.lastname@example.org to initiate an exchange. Once we receive the pair into our warehouse, we will issue your account a full credit (excluding return shipping) and email you to let you know that you can choose a different pair from the online shop.
We cannot be responsible for lost or damaged return goods, thus we highly recommend that you use a reliable courier that offers shipment tracking and insurance when you return your shoes.
If you measured your foot using our sizing guidelines and received a pair that is too small, something went incredibly wrong! If the pair that arrived is slightly too large, we suggest trying a thicker insole. If we sent you the wrong pair, whoops! We sincerely apologize for that and will fix it.
We do our best to represent colors accurately on our website, however, there may be some variation depending on dye lots, our camera and your computer monitor.